February 8, 2016
“Thank you for holding, how can we help you?”
And we’re back with a new edition of ‘Do This, Not That!’ Around here we call February crunch time. We are working around-the-clock to review applications. We take pride in our work and we make sure every student’s application is thoroughly and fairly evaluated, so to say we’re busy is an understatement. If you decide to contact us, below are some tips on how to get a speedy and accurate reply to your email or phone call. It may take a bit longer for us to respond to your correspondences during this busy time, but we will get back to you.
Let Us Know What Kind of Student You Are
Many of you may not be aware, but the USC admission team works with ALL undergraduate prospective students, which includes first-year and transfer students. The first-year and transfer applicant admission processes are not the same; they have different deadlines, require different documents, and we emphasize different components of the application. When you call or e-mail, make sure you let us know what type of student you are so we can provide you with accurate advice.
Include Your USC ID Number
I’ll let you in on a little secret that can help sidestep all the mix up. When you applied to USC, we assigned you a USC ID number that is unique to you and your application profile. Use it! When you call or send an e-mail, make sure to include your USC ID number because this is the best way for us to identify you. You can find your USC ID number on any correspondence we have sent you or you can call our office and we can give it to you. Think about your USC ID as your name, you wouldn’t submit a term paper without your name, right? That same logic applies.
Include As Much Information As Possible
Here is the information you should include in all e-mails and/or phone calls (especially when leaving a voicemail):
- Your name
- First-year or Transfer applicant
- USC ID number
- Brief message with a question
- If you leave a voicemail, please, I repeat please leave a call back number (speak slowly and clearly).
Don’t Delete That Email Thread!
Next, I want you to think about the term paper from my previous suggestion. If you’re anything like me (which I don’t recommend), you waited until the night before to write your term paper. You start writing your paper around 10PM because the latest Netflix series was too good not to finish (story of my life). However, once you start writing, you get into your zone and the sentences begin to reflect all your thoughts and ideas. You’re on fire and almost done! Its 2am and the inevitable happens and your computer dies and you forgot to save your work. Now, I want you to think about how you feel right about now. Lost? Alone? Well this is the exact feeling I get when I receive an email from a student who I’ve previously communicated with but decides to start what’s known around here as the ‘Dreaded New E-mail Thread.’ E-mail threads are great because it keeps the history of our conversation organized and gives us a quick recap of your situation. We prefer to continue with the same e-mail thread from you because then we avoid the back and forth of trying to figure out your particular situation and the advice we already wrote about in the previous messages. I’m not kidding when I say my memory is terrible and I’ll be the first to say that e-mail threads are a lifesaver.
In all, I want you all to understand that we care very much about your questions but please be patient during this busy time. When you do get in touch, make sure to include all the things I mentioned above because this will help us help you get the information you need. In the meantime, watch some Netflix. I can recommend some really good documentaries (Hi, my name is Marcos and I’m a nerd: ESPN’s 30 for 30: Trojan War, Meet the Patels, and Money for Nothing: Inside the Federal Reserve). Until next time future Trojans. And as always, FIGHT ON!
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